Refund policy

SHMA will accept returns and cancellations and offer replacement goods commensurate with relevant legislation. We expect that you will be satisfied with your order but if you would like to cancel it and/or return the products ordered you must do so by contacting us within 7 working days of receiving your goods. SHMA will confirm any cancellation by email and will repay to you (the cost of products but not the postage costs of delivery or return) within 30 days after return of the goods. Goods must be returned by registered post and proof of purchase provided before any refund is issued. All refunds will be issued to the customer's purchasing credit card only - details of which may be enclosed with the return or can be phoned through. We will only refund the costs of return postage if the products are deemed faulty.